You may cancel your order in accordance with the Distance Selling regulations, unless the item ordered was customised at your request. A custom order cannot be returned unless faulty. Please follow the cancellation procedure detailed below.
You have the right to cancel your order within seven working days of delivery of the goods to you. For goods returned which are not faulty a full refund or exchange will be given, less cost of return postage, providing goods are returned in the original, unsoiled, condition complete with original packaging. Please retain receipt for proof of posting to obtain your refund.
Refunds and exchanges cannot be given before returned goods are received by SRS Kollektion.
Faulty Goods
If you discover the goods are faulty, you must notify us of the defect within 7 days of the date of delivery or within a reasonable period of time of discovery (if the defect was not readily apparent).
For faulty goods we will refund any reasonable costs incurred and offer a replacement of the item or a full refund.
