Returns & Cancellations
You may cancel your order in accordance with the Distance Selling regulations, unless the item ordered was customised at your request. A custom order cannot be returned unless faulty. Please follow the cancellation procedure detailed below.
You have the right to cancel your order within seven working days of delivery of the goods to you. For goods returned which are not faulty a full refund or exchange will be given, less cost of return postage, providing goods are returned in the original, unsoiled, condition complete with original packaging. Please retain receipt for proof of posting to obtain your refund.
Refunds and exchanges cannot be given before returned goods are received by SRS Kollektion.
Faulty Goods
If you discover the goods are faulty, you must notify us of the defect within 7 days of the date of delivery or within a reasonable period of time of discovery (if the defect was not readily apparent).
For faulty goods we will refund any reasonable costs incurred and offer a replacement of the item or a full refund.
Cancellation Procedure
To cancel your order, either; 1) follow the automated procedure on the website returns page, or 2) write to us at:
SRS Kollektion
Heath Hill Farm
Heath Hill
Shifnal
TELFORD TF11 8RW
Please quote the following details when writing to us:
- Your order number.
- Your name and address.
- The date of purchase.
- Product description or code.
- Reason for return.
We will issue you with a number, method and address to post to.
Please write the returns number clearly on the outside packaging of the goods being returned.
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